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- catalog contributor b12963795.
- catalog contributor b12963796.
- catalog created "c2003.".
- catalog date "2003".
- catalog date "c2003.".
- catalog dateCopyrighted "c2003.".
- catalog description "Competing through services -- Creating a service advantage -- Service maintenance : removing things gone wrong -- Improving service performance : adding things gone right -- Service innovation -- Lead the way.".
- catalog description "Includes bibliographical references (p. 173-181) and index.".
- catalog extent "xv, 190 p. :".
- catalog identifier "0787961566 (alk. paper)".
- catalog isPartOf "University of Michigan Business School management series".
- catalog issued "2003".
- catalog issued "c2003.".
- catalog language "eng".
- catalog publisher "San Francisco : Jossey-Bass,".
- catalog subject "658.8/12 21".
- catalog subject "Competition.".
- catalog subject "Customer services Management.".
- catalog subject "HF5415.5 .G87 2003".
- catalog subject "Service industries Technological innovations Management.".
- catalog tableOfContents "Competing through services -- Creating a service advantage -- Service maintenance : removing things gone wrong -- Improving service performance : adding things gone right -- Service innovation -- Lead the way.".
- catalog title "Competing in a service economy : how to create a competitive advantage through service development and innovation / Anders Gustafsson, Michael D. Johnson.".
- catalog type "text".