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- catalog contributor b12964834.
- catalog contributor b12964835.
- catalog created "c1997.".
- catalog date "1997".
- catalog date "c1997.".
- catalog dateCopyrighted "c1997.".
- catalog description "Includes bibliographical references (p. 145-148) and index.".
- catalog extent "xi, 152 p. :".
- catalog identifier "0915910438".
- catalog issued "1997".
- catalog issued "c1997.".
- catalog language "eng".
- catalog publisher "New York : Customer Service Group,".
- catalog subject "658.8/12 21".
- catalog subject "Consumer satisfaction Evaluation.".
- catalog subject "Customer relations.".
- catalog subject "HF5415.335 .A57 1997".
- catalog title "Listening to the voice of the customer : 16 steps to a successful customer satisfaction measurement program / written by Jon Anton ; assisted by Debra Perkins.".
- catalog type "text".