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- catalog contributor b12979886.
- catalog contributor b12979887.
- catalog created "c2002.".
- catalog date "2002".
- catalog date "c2002.".
- catalog dateCopyrighted "c2002.".
- catalog description "Includes bibliographical references (p. 225-232) and index.".
- catalog extent "xvii, 238 p. :".
- catalog identifier "0873895010 (alk. paper)".
- catalog issued "2002".
- catalog issued "c2002.".
- catalog language "eng".
- catalog publisher "Milwaukee, Wis. : ASQ Quality Press,".
- catalog subject "658.3/1422 21".
- catalog subject "Consumer satisfaction.".
- catalog subject "HF5415.335 .A433 2002".
- catalog subject "Industrial management.".
- catalog subject "Job satisfaction.".
- catalog subject "Success in business.".
- catalog title "Linking customer and employee satisfaction to the bottom line : a comprehensive guide to establishing the impact of customer and employee satisfaction on critical business outcomes / Derek R. Allen and Morris Wilburn.".
- catalog type "text".