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- catalog contributor b12979990.
- catalog created "c1997.".
- catalog date "1997".
- catalog date "c1997.".
- catalog dateCopyrighted "c1997.".
- catalog description "Includes bibliographical references (p. [465]-476) and index.".
- catalog extent "xviii, 490 p. :".
- catalog identifier "0873894057 (alk. paper)".
- catalog issued "1997".
- catalog issued "c1997.".
- catalog language "eng".
- catalog publisher "Milwaukee, Wis. : ASQ Quality Press,".
- catalog subject "658.8/12 21".
- catalog subject "Consommateurs Satisfaction Évaluation.".
- catalog subject "Consumer satisfaction Evaluation.".
- catalog subject "HF5415.335 .V38 1997".
- catalog title "Improving your measurement of customer satisfaction : a guide to creating, conducting, analyzing, and reporting customer satisfaction measurement programs / by Terry G. Vavra.".
- catalog type "text".