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- catalog contributor b12980030.
- catalog created "c2003.".
- catalog date "2003".
- catalog date "c2003.".
- catalog dateCopyrighted "c2003.".
- catalog description "Ch. 1. Customer Service and Satisfaction -- Ch. 2. Overview of Six Sigma -- Ch. 3. DMAIC Model -- Ch. 4. Design for Six Sigma -- Ch. 5. Project Management -- Ch. 6. Six Sigma and Statistics -- Ch. 7. Roles and Responsibilities -- Ch. 8. Six Sigma and Transactional Business: Service Industries -- Ch. 9. Implementation Strategy, Training, and Certification -- App. A. Common Abbreviations in Six Sigma -- App. B. Core Competencies of Six Sigma Methodology.".
- catalog description "Includes bibliographical references (p. 277-282) and index.".
- catalog extent "xxxii, 288 p. :".
- catalog hasFormat "Six sigma for financial professionals.".
- catalog identifier "0471459518 (CLOTH)".
- catalog isFormatOf "Six sigma for financial professionals.".
- catalog issued "2003".
- catalog issued "c2003.".
- catalog language "eng".
- catalog publisher "Hoboken, N.J. : John Wiley & Sons,".
- catalog relation "Six sigma for financial professionals.".
- catalog subject "658.4/013 21".
- catalog subject "Customer relations.".
- catalog subject "HD62.15 .S7364 2003".
- catalog subject "Industrial management.".
- catalog subject "Six sigma (Quality control standard)".
- catalog tableOfContents "Ch. 1. Customer Service and Satisfaction -- Ch. 2. Overview of Six Sigma -- Ch. 3. DMAIC Model -- Ch. 4. Design for Six Sigma -- Ch. 5. Project Management -- Ch. 6. Six Sigma and Statistics -- Ch. 7. Roles and Responsibilities -- Ch. 8. Six Sigma and Transactional Business: Service Industries -- Ch. 9. Implementation Strategy, Training, and Certification -- App. A. Common Abbreviations in Six Sigma -- App. B. Core Competencies of Six Sigma Methodology.".
- catalog title "Six sigma for financial professionals / D.H. Stamatis.".
- catalog type "text".