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- catalog abstract "Do you long to build a cult like following for your business? Would you like to have customers that don't just forgive you when you err, but actually help you correct what caused the mistake?".
- catalog contributor b13008128.
- catalog contributor b13008129.
- catalog created "c2003.".
- catalog date "2003".
- catalog date "c2003.".
- catalog dateCopyrighted "c2003.".
- catalog description "Do you long to build a cult like following for your business? Would you like to have customers that don't just forgive you when you err, but actually help you correct what caused the mistake?".
- catalog description "Foreword / Rich Teerlink -- Preview: You Don't Know Jack ... Or Do You? -- pt. 1. The Secret Side of Magnetic Service -- Secret #1. Make Trust a Verb -- Secret #2. Focus on Customer Hopes, Not Just Needs -- Secret #3. Add "Charisma" to the Service Mix -- Secret #4. Engage the Customer's Curiosity -- Secret #5. Give Customers an Occasional Miracle -- Secret #6. Empower Customers Through Comfort -- Secret #7. Reveal Your Character by Unveiling Your Courage -- Reflection: Assessing Your Magnetic Service Style -- pt. 2. The Leadership Side of Magnetic Service -- Ch. 8. Trust Thrives When Leaders Lead Naturally -- Ch. 9. Hopes Spring Forth When Leaders Foster Revelation.".
- catalog description "Includes bibliographical references (p. 153-155) and index.".
- catalog extent "xv, 169 p. ;".
- catalog identifier "1576752364".
- catalog issued "2003".
- catalog issued "c2003.".
- catalog language "eng".
- catalog publisher "San Francisco, CA : Berrett-Koehler Publishers,".
- catalog subject "658.8/12 21".
- catalog subject "Consumer satisfaction.".
- catalog subject "Customer services.".
- catalog subject "HF5415.5 .B435 2003".
- catalog tableOfContents "Foreword / Rich Teerlink -- Preview: You Don't Know Jack ... Or Do You? -- pt. 1. The Secret Side of Magnetic Service -- Secret #1. Make Trust a Verb -- Secret #2. Focus on Customer Hopes, Not Just Needs -- Secret #3. Add "Charisma" to the Service Mix -- Secret #4. Engage the Customer's Curiosity -- Secret #5. Give Customers an Occasional Miracle -- Secret #6. Empower Customers Through Comfort -- Secret #7. Reveal Your Character by Unveiling Your Courage -- Reflection: Assessing Your Magnetic Service Style -- pt. 2. The Leadership Side of Magnetic Service -- Ch. 8. Trust Thrives When Leaders Lead Naturally -- Ch. 9. Hopes Spring Forth When Leaders Foster Revelation.".
- catalog title "Magnetic service : secrets for creating passionately devoted customers / Chip R. Bell and Bilijack R. Bell.".
- catalog type "text".