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- catalog abstract "Focuses on the ten most unwanted types of difficult people in work situations--including the whiner, the sniper, and the know-it-all--and provides strategies for dealing with each type.".
- catalog contributor b13063353.
- catalog contributor b13063354.
- catalog created "c2002.".
- catalog date "2002".
- catalog date "c2002.".
- catalog dateCopyrighted "c2002.".
- catalog description "Focuses on the ten most unwanted types of difficult people in work situations--including the whiner, the sniper, and the know-it-all--and provides strategies for dealing with each type.".
- catalog description "The 10 most unwanted list -- The lens of understanding -- The road to Hell is paved with good intentions -- From conflict to cooperation -- Listen to understand -- Reach a deeper understanding -- Speak to be understood -- Get what you project and expect -- The tank -- The sniper -- The know-it-all -- The think-they-know-it-all -- The grenade -- The yes person -- The maybe person -- The nothing person -- The no person -- The whiner -- What if people can't stand you? -- Communication and the challenge of technology -- The eight ounces of prevention in phone communication -- The eight ounces of prevention in e-mail communication.".
- catalog extent "xix, 226 p. :".
- catalog identifier "0071379444 (acid-free paper)".
- catalog issued "2002".
- catalog issued "c2002.".
- catalog language "eng".
- catalog publisher "New York : McGraw-Hill,".
- catalog subject "158.2 21".
- catalog subject "HM 1106 B858 2002".
- catalog subject "HM1106 .B75 2002".
- catalog subject "Interpersonal Relations.".
- catalog subject "Interpersonal communication.".
- catalog subject "Interpersonal relations.".
- catalog subject "Psychology, Industrial.".
- catalog tableOfContents "The 10 most unwanted list -- The lens of understanding -- The road to Hell is paved with good intentions -- From conflict to cooperation -- Listen to understand -- Reach a deeper understanding -- Speak to be understood -- Get what you project and expect -- The tank -- The sniper -- The know-it-all -- The think-they-know-it-all -- The grenade -- The yes person -- The maybe person -- The nothing person -- The no person -- The whiner -- What if people can't stand you? -- Communication and the challenge of technology -- The eight ounces of prevention in phone communication -- The eight ounces of prevention in e-mail communication.".
- catalog title "Dealing with people you can't stand : how to bring out the best in people at their worst / Rick Brinkman, Rick Kirschner.".
- catalog type "text".