Matches in Harvard for { <http://id.lib.harvard.edu/aleph/009300038/catalog> ?p ?o. }
Showing items 1 to 24 of
24
with 100 items per page.
- catalog abstract "As service becomes a more and more important factor in customer choice, all executives with the ambition of building a world class company should read this book. "This book identifies the critical common practices of highly successful, international service enterprises. These businesses are led by inspiring teachers, who connect employees to customers to the benefit of both, and who build business models that are internationally mobile, while locally contextually relevant ... a must read for students and practitioners alike who wish to understand the ingredients for successful growth of service business around the world." Gary W. Loveman, CEO, Harrah's Entertainment Inc. "Winning at Service is not just about food and security services. It is about how to succeed in the service industry, and shows how sharing the vision with employees and customers, sticking to it and empowering employees to act upon it are the key ingredients for success." Rob Kuijpers, Former CEO, DHL International "Gate Gourmet started on a journey similar to the four companies in Winning at Service, albeit on a smaller scale. Before we took off, we could sure have used the enduring lessons from this remarkable 'tour guide' in our own toolbox. But it is deeply reassuring to see that Gate Gourmet's key focus and basic beliefs are very much aligned with the winning strategies and values of the four service leaders in the book." Henning Boysen, President and CEO, Gate Gourmet International.".
- catalog contributor b13126481.
- catalog contributor b13126482.
- catalog contributor b13126483.
- catalog created "c2003.".
- catalog date "2003".
- catalog date "c2003.".
- catalog dateCopyrighted "c2003.".
- catalog description "1. Introduction -- 2. The Journey to Leadership -- 3. Pick Your Game and Play it -- 4. Leadership at the Heart -- 5. Passion for People -- 6. Keep It Simple -- 7. Winning at Service: Final Words.".
- catalog description "As service becomes a more and more important factor in customer choice, all executives with the ambition of building a world class company should read this book. "This book identifies the critical common practices of highly successful, international service enterprises. These businesses are led by inspiring teachers, who connect employees to customers to the benefit of both, and who build business models that are internationally mobile, while locally contextually relevant ... a must read for students and practitioners alike who wish to understand the ingredients for successful growth of service business around the world." Gary W. Loveman, CEO, Harrah's Entertainment Inc. "Winning at Service is not just about food and security services. It is about how to succeed in the service industry, and shows how sharing the vision with employees and customers, sticking to it and empowering employees to act upon it are the key ingredients for success." Rob Kuijpers, Former CEO, DHL International "Gate Gourmet started on a journey similar to the four companies in Winning at Service, albeit on a smaller scale. Before we took off, we could sure have used the enduring lessons from this remarkable 'tour guide' in our own toolbox. But it is deeply reassuring to see that Gate Gourmet's key focus and basic beliefs are very much aligned with the winning strategies and values of the four service leaders in the book." Henning Boysen, President and CEO, Gate Gourmet International.".
- catalog extent "xv, 184 p. :".
- catalog identifier "0470848235".
- catalog issued "2003".
- catalog issued "c2003.".
- catalog language "eng".
- catalog publisher "Chichester ; Hoboken, NJ : Wiley,".
- catalog subject "658.812 21".
- catalog subject "Customer services Case studies.".
- catalog subject "Customer services.".
- catalog subject "HF5415.5 .S335 2003".
- catalog tableOfContents "1. Introduction -- 2. The Journey to Leadership -- 3. Pick Your Game and Play it -- 4. Leadership at the Heart -- 5. Passion for People -- 6. Keep It Simple -- 7. Winning at Service: Final Words.".
- catalog title "Winning at service : lessons from service leaders / Waldemar Schmidt, Gordon Adler, Els van Weering.".
- catalog type "Case studies. fast".
- catalog type "text".