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- catalog abstract ""Big Change at Best Buy captures the essence of how companywide and culture-deep transformational change helped propel Best Buy to record-breaking profit growth and stock prices that skyrocketed 1000 percent in just three years. Focusing on the three important areas in which change matters most - the head, the heart, and the hands - the authors for the first time showcase the proven methods and tools they used to help Best Buy achieve its phenomenal success, including their own unique Change Scorecard - a powerful new tool for developing behavioral maps to help clearly define what "good" looks like. They also crunch the numbers of change - including Best Buys five-year financial highlights - and show why Best Buy is living proof that learning organization principles do improve the bottom line."--Jacket.".
- catalog contributor b13136511.
- catalog contributor b13136512.
- catalog created "c2003.".
- catalog date "2003".
- catalog date "c2003.".
- catalog dateCopyrighted "c2003.".
- catalog description ""Big Change at Best Buy captures the essence of how companywide and culture-deep transformational change helped propel Best Buy to record-breaking profit growth and stock prices that skyrocketed 1000 percent in just three years. Focusing on the three important areas in which change matters most - the head, the heart, and the hands - the authors for the first time showcase the proven methods and tools they used to help Best Buy achieve its phenomenal success, including their own unique Change Scorecard - a powerful new tool for developing behavioral maps to help clearly define what "good" looks like.".
- catalog description "They also crunch the numbers of change - including Best Buys five-year financial highlights - and show why Best Buy is living proof that learning organization principles do improve the bottom line."--Jacket.".
- catalog description "pt. 1: Introducing change : setting the stage. Changing times ; The map is not the territory -- pt. 2: Implementing change : making it real. Head, heart, and hands : three arenas for change ; Using the head to change mind-set ; Using the heart for emotion and motivation ; Using hands to make change real ; Foundational skills for changing head, heart, and hands ; Changing yourself -- pt. 3: Lasting change : making it stick. Tools for measuring change ; Measuring change ; Sustained change -- Appendix:An excerpt from A field guide to implementing the SOP ; Embedding knowledge and know-how in a change scorecard ; SPO links to improved business results.".
- catalog extent "xix, 308 p. :".
- catalog identifier "0891061762".
- catalog issued "2003".
- catalog issued "c2003.".
- catalog language "eng".
- catalog publisher "Palo Alto, Calif. : Davies-Black,".
- catalog spatial "United States".
- catalog spatial "United States.".
- catalog subject "381/.4568383/0973 21".
- catalog subject "Best Buy (Firm) Management.".
- catalog subject "Chain stores United States Management Case studies.".
- catalog subject "Corporate reorganizations United States.".
- catalog subject "Electronic industries United States Management Case studies.".
- catalog subject "HD9696.A3 U554 2003".
- catalog subject "Industrial management United States.".
- catalog subject "Organizational change United States.".
- catalog subject "Personnel management United States.".
- catalog subject "Retail trade United States Management Case studies.".
- catalog tableOfContents "pt. 1: Introducing change : setting the stage. Changing times ; The map is not the territory -- pt. 2: Implementing change : making it real. Head, heart, and hands : three arenas for change ; Using the head to change mind-set ; Using the heart for emotion and motivation ; Using hands to make change real ; Foundational skills for changing head, heart, and hands ; Changing yourself -- pt. 3: Lasting change : making it stick. Tools for measuring change ; Measuring change ; Sustained change -- Appendix:An excerpt from A field guide to implementing the SOP ; Embedding knowledge and know-how in a change scorecard ; SPO links to improved business results.".
- catalog title "Big change at Best Buy : working through hypergrowth to sustained excellence / Elizabeth Gibson and Andy Billings.".
- catalog type "Case studies. fast".
- catalog type "text".