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catalog contributor b13136539.
catalog contributor b13136540.
catalog created "2004.".
catalog date "2004".
catalog date "2004.".
catalog dateCopyrighted "2004.".
catalog description "A rhetorical approach to crisis communication: management, communication processes, and strategic responses / Robert L. Heath, Dan P. Millar -- Exposing the errors: an examination of the nature of organizational crises / Dan P. Millar -- PART I: CRISIS PREPARATION: PLANNING FOR THE INEVITABLE -- Crisis management: toward a multidimensional model of public relations / Don W. Stacks -- Constructing response during uncertainty: organizing for crisis / Teresa L. Holder -- Reframing the organizational exigency: taking a new approach in crisis research / Curt Bechler -- Burkian counternature and the vigilant response: an anticipatory model of crisis management and technology / Bolanle A. Olaniran, David E. Williams -- Reasoned action in crisis communication: an attribution theory -- based approach to crisis management / W. Timothy Coombs, Sherry J. Holladay -- A model for crisis management / Jennifer L. Borda, Susan Mackey-Kallis --".
catalog description "Includes bibliographical references (p. 347-368) and indexes.".
catalog description "Patterns of conflict preceding a crisis: a case study analysis / Martha Dunagin Saunders -- PART II: CRISIS RESPONSE: THE TIME TO SPEAK -- Metaphors of crisis / Frank E. Millar, Debra Baker Beck -- Telling a story: a narrative approach to communication during crisis / Robert L. Heath -- Informed organizational improvisation: a metaphor and method for understanding, anticipating, and performatively constructing the organizations precrisis environment / Miriam R. Finch, Linda S. Welker -- A symbolic approach to crisis management: Sears defense of its auto repair policies / Keith Michael Hearit, Jeffrey L. Courtright -- Telling the story of organizational change / Shirley Willihnganz [and others] -- Managing organizational images: crisis response and legitimacy restoration / Joseph Eric Massey -- PART III: AFTER THE DANCE IS OVER: POSTCRISIS RESPONSE -- Ambiguity as an inherent factor in organizational crisis communication / Timothy L. Sellnow,".
catalog description "Robert R. Ulmer -- Image restoration discourse and crisis communication / William L. Benoit -- Exigencies, explanations, and executions: toward a dynamic theory of the crisis communication genre / Susan Schultz Huxman -- Downsizing or reduction-in-force: a crisis residual / Kathie Leeper -- Excellent crisis communication: beyond crisis plans / Francis J. Marra -- Issue management during sudden executive departures: sensemaking, enactment and communication / Kathryn T. Theus.".
catalog extent "vii, 379 p. ;".
catalog identifier "0805840591 (alk. paper)".
catalog identifier "0805840605 (pbk. : alk. paper)".
catalog isPartOf "LEA's communication series".
catalog issued "2004".
catalog issued "2004.".
catalog language "eng".
catalog publisher "Mahwah, N.J. : Lawrence Erlbaum,".
catalog subject "658.4/056 21".
catalog subject "Communication in management.".
catalog subject "Crisis management.".
catalog subject "HD49 .R47 2004".
catalog subject "Organizational change.".
catalog tableOfContents "A rhetorical approach to crisis communication: management, communication processes, and strategic responses / Robert L. Heath, Dan P. Millar -- Exposing the errors: an examination of the nature of organizational crises / Dan P. Millar -- PART I: CRISIS PREPARATION: PLANNING FOR THE INEVITABLE -- Crisis management: toward a multidimensional model of public relations / Don W. Stacks -- Constructing response during uncertainty: organizing for crisis / Teresa L. Holder -- Reframing the organizational exigency: taking a new approach in crisis research / Curt Bechler -- Burkian counternature and the vigilant response: an anticipatory model of crisis management and technology / Bolanle A. Olaniran, David E. Williams -- Reasoned action in crisis communication: an attribution theory -- based approach to crisis management / W. Timothy Coombs, Sherry J. Holladay -- A model for crisis management / Jennifer L. Borda, Susan Mackey-Kallis --".
catalog tableOfContents "Patterns of conflict preceding a crisis: a case study analysis / Martha Dunagin Saunders -- PART II: CRISIS RESPONSE: THE TIME TO SPEAK -- Metaphors of crisis / Frank E. Millar, Debra Baker Beck -- Telling a story: a narrative approach to communication during crisis / Robert L. Heath -- Informed organizational improvisation: a metaphor and method for understanding, anticipating, and performatively constructing the organizations precrisis environment / Miriam R. Finch, Linda S. Welker -- A symbolic approach to crisis management: Sears defense of its auto repair policies / Keith Michael Hearit, Jeffrey L. Courtright -- Telling the story of organizational change / Shirley Willihnganz [and others] -- Managing organizational images: crisis response and legitimacy restoration / Joseph Eric Massey -- PART III: AFTER THE DANCE IS OVER: POSTCRISIS RESPONSE -- Ambiguity as an inherent factor in organizational crisis communication / Timothy L. Sellnow,".
catalog tableOfContents "Robert R. Ulmer -- Image restoration discourse and crisis communication / William L. Benoit -- Exigencies, explanations, and executions: toward a dynamic theory of the crisis communication genre / Susan Schultz Huxman -- Downsizing or reduction-in-force: a crisis residual / Kathie Leeper -- Excellent crisis communication: beyond crisis plans / Francis J. Marra -- Issue management during sudden executive departures: sensemaking, enactment and communication / Kathryn T. Theus.".
catalog title "Responding to crisis : a rhetorical approach to crisis communication / edited by Dan P. Millar, Robert L. Heath.".
catalog type "text".