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- catalog contributor b13140480.
- catalog created "2003.".
- catalog date "2003".
- catalog date "2003.".
- catalog dateCopyrighted "2003.".
- catalog description "Includes bibliographical references and indexes.".
- catalog description "pt. I. Introduction and overview. Introduction to customer-focused management -- pt. II. Understanding customer value and service orientation. Customer value : what business are you in? -- On being service oriented : the key to a sustainable competitive advantage -- pt. III. Managing customer information. Understanding the customer -- Customer knowledge management -- pt. IV. Creating and delivering superior customer value -- Delivering customer-focused value by managing customer interactions -- Maximizing yield from value-creating assets -- pt. V. Managing customer relationships. Selecting and attracting the right customers -- Guaranteeing customer value and product quality -- Customer defection management -- pt. VI. Ensuring customer-focused culture. Ensuring a customer-focused corporate culture.".
- catalog extent "xx, 216 p. :".
- catalog identifier "156720564X (alk. paper)".
- catalog issued "2003".
- catalog issued "2003.".
- catalog language "eng".
- catalog publisher "Westport, Conn. : Praeger,".
- catalog subject "658.8/12 22".
- catalog subject "Consumer satisfaction.".
- catalog subject "Customer relations.".
- catalog subject "HF5415.335 .J63 2003".
- catalog subject "Industrial management.".
- catalog subject "Total quality management.".
- catalog tableOfContents "pt. I. Introduction and overview. Introduction to customer-focused management -- pt. II. Understanding customer value and service orientation. Customer value : what business are you in? -- On being service oriented : the key to a sustainable competitive advantage -- pt. III. Managing customer information. Understanding the customer -- Customer knowledge management -- pt. IV. Creating and delivering superior customer value -- Delivering customer-focused value by managing customer interactions -- Maximizing yield from value-creating assets -- pt. V. Managing customer relationships. Selecting and attracting the right customers -- Guaranteeing customer value and product quality -- Customer defection management -- pt. VI. Ensuring customer-focused culture. Ensuring a customer-focused corporate culture.".
- catalog title "Fundamentals of customer-focused management : competing through service / Joby John.".
- catalog type "text".