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- catalog contributor b13201652.
- catalog created "c2004.".
- catalog date "2004".
- catalog date "c2004.".
- catalog dateCopyrighted "c2004.".
- catalog description "Includes bibliographical references and index.".
- catalog extent "xiii, 233 p. ;".
- catalog identifier "0763726222".
- catalog issued "2004".
- catalog issued "c2004.".
- catalog language "eng".
- catalog publisher "Boston : Jones and Bartlett Publishers,".
- catalog subject "659.2/936211 21".
- catalog subject "Health facilities Complaints against.".
- catalog subject "Managed care plans (Medical care) Administration.".
- catalog subject "Medical personnel and patient.".
- catalog subject "Patient Satisfaction.".
- catalog subject "Patient satisfaction.".
- catalog subject "Professional-Patient Relations.".
- catalog subject "Quality Assurance, Health Care methods.".
- catalog subject "RA965.6 .O83 2003".
- catalog title "Resolving patient complaints : a step-by-step guide to effective service recovery / Liz Osborne.".
- catalog type "text".