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- 2011048707 description "Bad news and the fully informed client -- Translating the terrain -- Meaning truths -- Emotional effects and affecting emotions -- Predictable and potent psychology : how to say it, and why -- Choices in voice -- Choreography of counsel -- A gesture to clarity -- Channel navigation notes.".
- 2011048707 tableOfContents "Bad news and the fully informed client -- Translating the terrain -- Meaning truths -- Emotional effects and affecting emotions -- Predictable and potent psychology : how to say it, and why -- Choices in voice -- Choreography of counsel -- A gesture to clarity -- Channel navigation notes.".