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- 00009245 contributor B3690.
- 00009245 contributor B3691.
- 00009245 created "c2000.".
- 00009245 date "2000".
- 00009245 date "c2000.".
- 00009245 dateCopyrighted "c2000.".
- 00009245 description "Creating a customer measurement and management system -- Strategy and planning -- Building the lens of the customer -- Building the quality-satisfaction-loyalty survey -- From data to information : analyzing quality, satisfaction, loyalty, and profit data -- From information to decisions : priority setting and implementation.".
- 00009245 description "Includes bibliographical references (p. 199-205) and index.".
- 00009245 extent "xv, 214 p. :".
- 00009245 identifier "0787953105".
- 00009245 identifier 00009245.html.
- 00009245 identifier 00009245.html.
- 00009245 identifier 00009245.html.
- 00009245 isPartOf "The University of Michigan Business School management series".
- 00009245 issued "2000".
- 00009245 issued "c2000.".
- 00009245 language "eng".
- 00009245 publisher "San Francisco : Jossey-Bass,".
- 00009245 subject "658.8/12 21".
- 00009245 subject "Consumer satisfaction.".
- 00009245 subject "Customer loyalty.".
- 00009245 subject "Customer relations.".
- 00009245 subject "HF5415.335 .J64 2000".
- 00009245 tableOfContents "Creating a customer measurement and management system -- Strategy and planning -- Building the lens of the customer -- Building the quality-satisfaction-loyalty survey -- From data to information : analyzing quality, satisfaction, loyalty, and profit data -- From information to decisions : priority setting and implementation.".
- 00009245 title "Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system / Michael D. Johnson, Anders Gustafsson.".
- 00009245 type "text".