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- 00021272 contributor B9798.
- 00021272 contributor B9799.
- 00021272 created "c2000.".
- 00021272 date "2000".
- 00021272 date "c2000.".
- 00021272 dateCopyrighted "c2000.".
- 00021272 description "Includes bibliographical references (p. [284]-286) and index.".
- 00021272 extent "xiv, 290 p. :".
- 00021272 identifier "0566081946 (hardback)".
- 00021272 issued "2000".
- 00021272 issued "c2000.".
- 00021272 language "eng".
- 00021272 publisher "Aldershot, Hampshire, England ; Brookfield, Vt. : Gower,".
- 00021272 subject "658.8/12 21".
- 00021272 subject "Consumer satisfaction Evaluation Handbooks, manuals, etc.".
- 00021272 subject "HF5415.335 .H55 2000".
- 00021272 subject "Marketing research Handbooks, manuals, etc.".
- 00021272 title "Handbook of customer satisfaction and loyalty measurement / Nigel Hill and Jim Alexander.".
- 00021272 type "text".