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- 00025065 contributor B14212.
- 00025065 contributor B14213.
- 00025065 created "c2000.".
- 00025065 date "2000".
- 00025065 date "c2000.".
- 00025065 dateCopyrighted "c2000.".
- 00025065 description "Includes bibliographical references (p. 211).".
- 00025065 extent "vii, 214 p. :".
- 00025065 identifier "081447084X".
- 00025065 issued "2000".
- 00025065 issued "c2000.".
- 00025065 language "eng".
- 00025065 publisher "New York : AMACOM,".
- 00025065 subject "658.8/12 21".
- 00025065 subject "Customer relations.".
- 00025065 subject "Customer services.".
- 00025065 subject "HF5415.5 .Z4595 2000".
- 00025065 title "Knock your socks off service recovery / Ron Zemke, Chip R. Bell.".
- 00025065 type "text".