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- 00055435 contributor B49508.
- 00055435 created "c2001.".
- 00055435 date "2001".
- 00055435 date "c2001.".
- 00055435 dateCopyrighted "c2001.".
- 00055435 description "Includes bibliographical references and index.".
- 00055435 extent "xviii, 316 p. :".
- 00055435 identifier "0071362533".
- 00055435 identifier 00055435.html.
- 00055435 identifier 00055435-b.html.
- 00055435 identifier 00055435.html.
- 00055435 issued "2001".
- 00055435 issued "c2001.".
- 00055435 language "eng".
- 00055435 publisher "New York : McGraw-Hill,".
- 00055435 subject "658.8/12 21".
- 00055435 subject "Customer relations.".
- 00055435 subject "HF5415.5 .B3683 2001".
- 00055435 title "Secrets of customer relationship management : it's all about how you make them feel / by James G. Barnes.".
- 00055435 type "text".