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- 00057607 contributor B52011.
- 00057607 contributor B52012.
- 00057607 created "2001.".
- 00057607 date "2001".
- 00057607 date "2001.".
- 00057607 dateCopyrighted "2001.".
- 00057607 description "Includes bibliographical references (p. 323-325) and index.".
- 00057607 extent "viii, 341 p. :".
- 00057607 identifier "0814406068".
- 00057607 issued "2001".
- 00057607 issued "2001.".
- 00057607 language "eng".
- 00057607 publisher "New York : AMACOM, American Management Association,".
- 00057607 subject "658.8/12 21".
- 00057607 subject "Customer loyalty.".
- 00057607 subject "HF5415.525 .Z46 2001".
- 00057607 subject "Internet marketing.".
- 00057607 title "E-service : 24 ways to keep your customers when the competition is just a click away / Ron Zemke, Tom Connellan.".
- 00057607 type "text".