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- 00108720 contributor B73402.
- 00108720 created "c2001.".
- 00108720 date "2001".
- 00108720 date "c2001.".
- 00108720 dateCopyrighted "c2001.".
- 00108720 description "Includes bibliographical references (p. 107).".
- 00108720 extent "viii, 110 p. :".
- 00108720 identifier "1560525991 (pbk.)".
- 00108720 isPartOf "A Fifty-Minute series book".
- 00108720 isPartOf "Fifty-Minute series.".
- 00108720 issued "2001".
- 00108720 issued "c2001.".
- 00108720 language "eng".
- 00108720 publisher "Menlo Park, CA : Crisp Publications,".
- 00108720 subject "658.8/12 21".
- 00108720 subject "Customer relations Programmed instruction.".
- 00108720 subject "Customer services Programmed instruction.".
- 00108720 subject "HF5415.5 .M17 2001".
- 00108720 title "Quality customer service : how to win with the customer / William B. Martin.".
- 00108720 type "text".