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- 00110604 contributor B74795.
- 00110604 created "c2001.".
- 00110604 date "2001".
- 00110604 date "c2001.".
- 00110604 dateCopyrighted "c2001.".
- 00110604 description "Includes bibliographical references (p. 196-224).".
- 00110604 description "Machine generated contents note: 1 Introduction -- 2 Ship Management -- Introduction -- Ship Management Defined -- Ship Management: A Historical Review -- The Rationale for Outsourcing Ship Management -- The Economics of Vertical Disintegration and Outsourcing -- Organisational Structures -- Services Offered by Ship Management Companies -- Legal Aspects of Ship Management -- Ship Management Market Structure -- Organisational Behaviour in Ship Management -- Total Quality in Ship Management -- Information Technology and Ship Management -- The International Ship Managers' Association (ISMA) -- 3 Marketing Ship Management -- Introduction -- The Marketing of Ship Management Services -- The Ship Management Service and Service Quality -- Pricing Ship Management Services -- Location and Distribution -- Promotion -- Internal Marketing and Human Resource Management -- Process and Physical Evidence 4 Ship Manager-Client Relationships -- Introduction -- Marketing and Exchange Relationships -- Relationship Marketing -- Applying Relationship Marketing to Ship Management Services -- Conceptual Design and Methodology -- Elements of Ship Management Relationships -- Strategic Relationship Groups in Ship Management -- Profiles of Relationship Groups -- Profiles with Client Company Characteristics -- Frequency of Communication -- Implications for Ship Manager-Client Relationships -- 5 Ship Manager Selection and Evaluation -- Introduction -- The Importance of Selection Criteria -- Selection Criteria in Services -- Selection Criteria in Shipping and Transport -- Ship Manager Selection and Performance Evaluation -- A Process Model for Decision, Selection and Evaluation -- 6 Competitive Advantage in Ship Management -- Introduction -- Competition in Ship Management -- The Competitive Structure of the Ship Management Market -- Strategies for Competitive Advantage -- The Sustainability of Competitive Advantage -- 7 Strategy in Ship Management -- Introduction -- Establishing a Strategic Direction -- Diversification in Ship Management -- Coalitions and Competitor Alliances -- International Market Strategy -- Mergers and Acquisitions -- Performance Measurement -- 8 Conclusion -- Introduction -- Ship Management Service Solutions Markets, Location and Entry -- Problems and Panaceas -- Client Relationships -- Client Needs and Expectations -- The Sustainability of Competitiveness -- Strategic Directions -- Professional Ship Management: Marketing and Strategy -- Bibliography.".
- 00110604 extent "xi, 224 p. ;".
- 00110604 identifier "0754614891".
- 00110604 identifier 00110604.html.
- 00110604 isPartOf "Plymouth studies in contemporary shipping and logistics".
- 00110604 issued "2001".
- 00110604 issued "c2001.".
- 00110604 language "eng".
- 00110604 publisher "Aldershot, Eng. ; Burlington, VT : Ashgate,".
- 00110604 subject "Cargo ships Handling.".
- 00110604 subject "HE571 .P27 2001".
- 00110604 subject "Shipping Management.".
- 00110604 tableOfContents "Machine generated contents note: 1 Introduction -- 2 Ship Management -- Introduction -- Ship Management Defined -- Ship Management: A Historical Review -- The Rationale for Outsourcing Ship Management -- The Economics of Vertical Disintegration and Outsourcing -- Organisational Structures -- Services Offered by Ship Management Companies -- Legal Aspects of Ship Management -- Ship Management Market Structure -- Organisational Behaviour in Ship Management -- Total Quality in Ship Management -- Information Technology and Ship Management -- The International Ship Managers' Association (ISMA) -- 3 Marketing Ship Management -- Introduction -- The Marketing of Ship Management Services -- The Ship Management Service and Service Quality -- Pricing Ship Management Services -- Location and Distribution -- Promotion -- Internal Marketing and Human Resource Management -- Process and Physical Evidence 4 Ship Manager-Client Relationships -- Introduction -- Marketing and Exchange Relationships -- Relationship Marketing -- Applying Relationship Marketing to Ship Management Services -- Conceptual Design and Methodology -- Elements of Ship Management Relationships -- Strategic Relationship Groups in Ship Management -- Profiles of Relationship Groups -- Profiles with Client Company Characteristics -- Frequency of Communication -- Implications for Ship Manager-Client Relationships -- 5 Ship Manager Selection and Evaluation -- Introduction -- The Importance of Selection Criteria -- Selection Criteria in Services -- Selection Criteria in Shipping and Transport -- Ship Manager Selection and Performance Evaluation -- A Process Model for Decision, Selection and Evaluation -- 6 Competitive Advantage in Ship Management -- Introduction -- Competition in Ship Management -- The Competitive Structure of the Ship Management Market -- Strategies for Competitive Advantage -- The Sustainability of Competitive Advantage -- 7 Strategy in Ship Management -- Introduction -- Establishing a Strategic Direction -- Diversification in Ship Management -- Coalitions and Competitor Alliances -- International Market Strategy -- Mergers and Acquisitions -- Performance Measurement -- 8 Conclusion -- Introduction -- Ship Management Service Solutions Markets, Location and Entry -- Problems and Panaceas -- Client Relationships -- Client Needs and Expectations -- The Sustainability of Competitiveness -- Strategic Directions -- Professional Ship Management: Marketing and Strategy -- Bibliography.".
- 00110604 title "Professional ship management : marketing and strategy / Photis M. Panayides.".
- 00110604 type "text".