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- 00112180 contributor B76017.
- 00112180 contributor B76018.
- 00112180 created "c2001.".
- 00112180 date "2001".
- 00112180 date "c2001.".
- 00112180 dateCopyrighted "c2001.".
- 00112180 extent "xxvi, 273 p. :".
- 00112180 identifier "076455316X (pbk. : alk. paper)".
- 00112180 identifier 00112180-b.html.
- 00112180 identifier 00112180-d.html.
- 00112180 identifier 00112180.html.
- 00112180 isPartOf "--For dummies".
- 00112180 issued "2001".
- 00112180 issued "c2001.".
- 00112180 language "eng".
- 00112180 publisher "New York, NY : Hungry Minds,".
- 00112180 subject "658.8/12/0285 21".
- 00112180 subject "Customer services Automation.".
- 00112180 subject "Customer services Data processing.".
- 00112180 subject "HF5415.5 .B343 2001".
- 00112180 title "Online customer service for dummies / by Keith Bailey and Karen Leland.".
- 00112180 type "text".