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- 00191028 contributor B79862.
- 00191028 contributor B79863.
- 00191028 created "c2001.".
- 00191028 date "2001".
- 00191028 date "c2001.".
- 00191028 dateCopyrighted "c2001.".
- 00191028 description "Includes bibliographical references and index.".
- 00191028 extent "336 p. :".
- 00191028 identifier "0970087942".
- 00191028 issued "2001".
- 00191028 issued "c2001.".
- 00191028 language "eng".
- 00191028 publisher "[Columbus, Ohio?] : Wellington Press,".
- 00191028 subject "658.8 21".
- 00191028 subject "Consumer satisfaction.".
- 00191028 subject "Customer services.".
- 00191028 subject "HF5415.13 .S995 2001".
- 00191028 subject "Marketing Management.".
- 00191028 subject "Organizational effectiveness.".
- 00191028 title "Customer power : how to grow sales and profits in a customer-driven marketplace / David C. Swaddling and Charles Miller.".
- 00191028 type "text".