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- 00404451 contributor B216144.
- 00404451 created "1999.".
- 00404451 date "1999".
- 00404451 date "1999.".
- 00404451 dateCopyrighted "1999.".
- 00404451 description "Includes bibliographical references (p. [135]-140) and index.".
- 00404451 extent "151 p. :".
- 00404451 identifier "3540669124".
- 00404451 issued "1999".
- 00404451 issued "1999.".
- 00404451 language "ger".
- 00404451 publisher "Berlin ; New York : Springer,".
- 00404451 subject "Customer relations Management.".
- 00404451 subject "Electronic commerce.".
- 00404451 subject "HF5415.5 .M88 1999".
- 00404451 title "Electronic Customer Care : die Anbieter-Kunden-Beziehung im Informationszeitalter / Andreas Muther.".
- 00404451 type "text".