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- 00551404 contributor B270435.
- 00551404 created "c1994.".
- 00551404 date "1994".
- 00551404 date "c1994.".
- 00551404 dateCopyrighted "c1994.".
- 00551404 description "Includes bibliographical references (p. 201-204) and index.".
- 00551404 extent "xiii, 208 p. :".
- 00551404 identifier "0750689102".
- 00551404 identifier 00551404.html.
- 00551404 identifier 00551404.html.
- 00551404 issued "1994".
- 00551404 issued "c1994.".
- 00551404 language "eng".
- 00551404 publisher "Chatswood [Australia] ; Newton [Mass.?] : Butterworth-Heinemann,".
- 00551404 subject "658.3 21".
- 00551404 subject "Customer relations.".
- 00551404 subject "Customer services Management.".
- 00551404 subject "Customer services.".
- 00551404 subject "HF5415.5 .V354 1994".
- 00551404 title "Building quality service : with competency-based human resource management / Lynn van der Wagen.".
- 00551404 type "text".