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- 00712041 contributor B293090.
- 00712041 created "c2000.".
- 00712041 date "2000".
- 00712041 date "c2000.".
- 00712041 dateCopyrighted "c2000.".
- 00712041 description "Includes bibliographical references (p. 167-169) and index.".
- 00712041 extent "xvii, 173 p. :".
- 00712041 identifier "1557532176".
- 00712041 isPartOf "Customer access management".
- 00712041 issued "2000".
- 00712041 issued "c2000.".
- 00712041 language "eng".
- 00712041 publisher "West Lafayette, Ind. : Ichor Business Books,".
- 00712041 subject "658.8/12 21".
- 00712041 subject "Call centers Management.".
- 00712041 subject "Customer services Management.".
- 00712041 subject "HF5415.5 .D19 2000".
- 00712041 title "Wake up your call center : humanizing your interaction hub / Rosanne D'Ausilio.".
- 00712041 type "text".