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- 2001008002 contributor B8915316.
- 2001008002 created "c2002.".
- 2001008002 date "2002".
- 2001008002 date "c2002.".
- 2001008002 dateCopyrighted "c2002.".
- 2001008002 description "Includes bibliographical references and index.".
- 2001008002 description "Overview -- The customer -- The corporation -- Technology -- eCRM -- Evaluating solutions -- Economics of CRM -- Getting there.".
- 2001008002 extent "xiii, 220 p. :".
- 2001008002 identifier "0471206032 (pbk. : alk. paper)".
- 2001008002 identifier 2001008002.html.
- 2001008002 identifier 2001008002.html.
- 2001008002 identifier 2001008002.html.
- 2001008002 isPartOf "Essentials series".
- 2001008002 issued "2002".
- 2001008002 issued "c2002.".
- 2001008002 language "eng".
- 2001008002 publisher "New York : Wiley,".
- 2001008002 subject "658.8/12 21".
- 2001008002 subject "Customer relations Management.".
- 2001008002 subject "HF5415.5 .B454 2002".
- 2001008002 tableOfContents "Overview -- The customer -- The corporation -- Technology -- eCRM -- Evaluating solutions -- Economics of CRM -- Getting there.".
- 2001008002 title "Essentials of CRM : a guide to customer relationship management / Bryan Bergeron.".
- 2001008002 type "text".