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- 2001019866 contributor B8920458.
- 2001019866 created "2002.".
- 2001019866 date "2002".
- 2001019866 date "2002.".
- 2001019866 dateCopyrighted "2002.".
- 2001019866 description "Includes bibliographical references (p. [153]-156) and index.".
- 2001019866 extent "xxi, 163 p. :".
- 2001019866 identifier "1567204503 (alk. paper)".
- 2001019866 issued "2002".
- 2001019866 issued "2002.".
- 2001019866 language "eng".
- 2001019866 publisher "Westport, Conn. : Quorum Books,".
- 2001019866 subject "658.8/12 21".
- 2001019866 subject "Customer services.".
- 2001019866 subject "HF5415.5 .P63 2002".
- 2001019866 subject "Organizational effectiveness.".
- 2001019866 title "Creating and sustaining a superior customer service organization : a book about taking care of the people who take care of the customers / Jim Poisant.".
- 2001019866 type "text".