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- 2001024195 contributor B8925645.
- 2001024195 created "c2001.".
- 2001024195 date "2001".
- 2001024195 date "c2001.".
- 2001024195 dateCopyrighted "c2001.".
- 2001024195 description "Includes bibliographical references and index.".
- 2001024195 extent "xiii, 213 p. :".
- 2001024195 identifier "1578512050 (alk. paper)".
- 2001024195 issued "2001".
- 2001024195 issued "c2001.".
- 2001024195 language "eng".
- 2001024195 publisher "Boston : Harvard Business School Press,".
- 2001024195 subject "658.8/12 21".
- 2001024195 subject "Customer loyalty.".
- 2001024195 subject "Customer relations.".
- 2001024195 subject "Employee loyalty.".
- 2001024195 subject "HF5415.525 .R45 2001".
- 2001024195 subject "Leadership.".
- 2001024195 title "Loyalty rules! : how today's leaders build lasting relationships / Frederick F. Reichheld.".
- 2001024195 type "text".