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- 2001034012 contributor B8937095.
- 2001034012 created "c2002.".
- 2001034012 date "2002".
- 2001034012 date "c2002.".
- 2001034012 dateCopyrighted "c2002.".
- 2001034012 description "Includes bibliographical references (p. 197-198) and index.".
- 2001034012 extent "xvii, 202 p. :".
- 2001034012 identifier "0130930180 (pbk.)".
- 2001034012 issued "2002".
- 2001034012 issued "c2002.".
- 2001034012 language "eng".
- 2001034012 publisher "Upper Saddle River, N.J. : Prentice Hall,".
- 2001034012 subject "647.95/068 21".
- 2001034012 subject "Hospitality industry.".
- 2001034012 subject "TX911 .M373 2002".
- 2001034012 title "Quality service : what every hospitality manager needs to know / William B. Martin.".
- 2001034012 type "text".