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- 2001034337 contributor B8937498.
- 2001034337 created "c2002.".
- 2001034337 date "2002".
- 2001034337 date "c2002.".
- 2001034337 dateCopyrighted "c2002.".
- 2001034337 description "Includes bibliographical references (p. 281-286) and index.".
- 2001034337 extent "xxiv, 307 p. :".
- 2001034337 identifier "0201730626 (pbk. : recycled, acid-free paper)".
- 2001034337 isPartOf "Addison-Wesley information technology series".
- 2001034337 issued "2002".
- 2001034337 issued "c2002.".
- 2001034337 language "eng".
- 2001034337 publisher "Boston : Addison Wesley,".
- 2001034337 subject "658.8/12 21".
- 2001034337 subject "Customer relations Management.".
- 2001034337 subject "HF5415.5 .D93 2002".
- 2001034337 title "The CRM handbook : a business guide to customer relationship management / Jill Dyché.".
- 2001034337 type "text".