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- 2001040167 contributor B8944215.
- 2001040167 created "c2002.".
- 2001040167 date "2002".
- 2001040167 date "c2002.".
- 2001040167 dateCopyrighted "c2002.".
- 2001040167 description "v. 1. Key telephone skills and inbound calls -- v. 2. Outbound calls -- v. 2. 22 sessions for working with individuals and small groups.".
- 2001040167 extent "2 v. :".
- 2001040167 identifier "0566083000 (v. 1 : loose-leaf)".
- 2001040167 identifier "0566083019 (v. 2 : loose-leaf)".
- 2001040167 issued "2002".
- 2001040167 issued "c2002.".
- 2001040167 language "eng".
- 2001040167 publisher "Aldershot, Hants, England ; Burlington, VT : Gower,".
- 2001040167 subject "651.7/3 21".
- 2001040167 subject "HF5541.T4 C63 2002".
- 2001040167 subject "Telephone etiquette.".
- 2001040167 subject "Telephone in business.".
- 2001040167 tableOfContents "v. 1. Key telephone skills and inbound calls -- v. 2. Outbound calls -- v. 2. 22 sessions for working with individuals and small groups.".
- 2001040167 title "The telephone skills coaching manual : 38 sessions for working with individuals and small groups / Pat Cochrane.".
- 2001040167 type "text".