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- 2001045650 contributor B8950644.
- 2001045650 contributor B8950645.
- 2001045650 created "2002.".
- 2001045650 date "2002".
- 2001045650 date "2002.".
- 2001045650 dateCopyrighted "2002.".
- 2001045650 description "Includes bibliographical references and index.".
- 2001045650 extent "xv, 300 p. :".
- 2001045650 identifier "0471079774 (cloth : alk. paper)".
- 2001045650 identifier 2001045650.html.
- 2001045650 identifier 2001045650.html.
- 2001045650 identifier 2001045650.html.
- 2001045650 issued "2002".
- 2001045650 issued "2002.".
- 2001045650 language "eng".
- 2001045650 publisher "New York : Wiley,".
- 2001045650 subject "658.8/12 21".
- 2001045650 subject "Consumer satisfaction.".
- 2001045650 subject "Customer relations.".
- 2001045650 subject "HF5415.335 .J33 2002".
- 2001045650 subject "Reengineering (Management)".
- 2001045650 title "Business process mapping : improving customer satisfaction / J. Mike Jacka, Paulette J. Keller.".
- 2001045650 type "text".