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- 2001056579 contributor B8962833.
- 2001056579 contributor B8962834.
- 2001056579 created "c2002.".
- 2001056579 date "2002".
- 2001056579 date "c2002.".
- 2001056579 dateCopyrighted "c2002.".
- 2001056579 description "Includes bibliographical references (p. 246-249) and index.".
- 2001056579 extent "xviii, 254 p. :".
- 2001056579 identifier "0130990698 (alk. paper)".
- 2001056579 isPartOf "Management skills, NetEffect series".
- 2001056579 isPartOf "Neteffect series. Management skills.".
- 2001056579 issued "2002".
- 2001056579 issued "c2002.".
- 2001056579 language "eng".
- 2001056579 publisher "Upper Saddle River, N.J. : Prentice Hall,".
- 2001056579 subject "658.8/12 21".
- 2001056579 subject "Customer relations Management Case studies.".
- 2001056579 subject "Customer relations Management Statistical models.".
- 2001056579 subject "HF5415.5 .A58 2002".
- 2001056579 title "Customer relationship management : the bottom line to optimizing your ROI / Jon Anton, Natalie L. Petouhoff.".
- 2001056579 type "text".