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- 2001092526 contributor B8970703.
- 2001092526 contributor B8970704.
- 2001092526 created "c2003.".
- 2001092526 date "2003".
- 2001092526 date "c2003.".
- 2001092526 dateCopyrighted "c2003.".
- 2001092526 extent "x, 204 p. :".
- 2001092526 identifier "158720052X".
- 2001092526 issued "2003".
- 2001092526 issued "c2003.".
- 2001092526 language "eng".
- 2001092526 publisher "Indianapolis, IN : Cisco Press,".
- 2001092526 subject "658.8/12 21".
- 2001092526 subject "Customer relations Management.".
- 2001092526 subject "Electronic commerce Customer services Management.".
- 2001092526 subject "HF5415.5 .C657 2003".
- 2001092526 title "E-support : how Cisco Systems saves millions while improving customer support / Andrew Connan, Vincent Russell ; [foreword by John Chambers].".
- 2001092526 type "text".