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- 2001096267 contributor B8973639.
- 2001096267 contributor B8973640.
- 2001096267 created "c2002.".
- 2001096267 date "2002".
- 2001096267 date "c2002.".
- 2001096267 dateCopyrighted "c2002.".
- 2001096267 description "Machine generated contents note: 1. A Service Organization1 -- 2. Treat Your Clients with Respect17 -- 3. The Service Strategy Cycle29 -- 4. Assess Your Service Level41 -- 5. What Clients Really Want61 -- 6. Myths and Sins71 -- 7. Moments of Truth83 -- 8. Learning About Your Clients93 -- 9. Developing Your Service Strategy111 -- 10. Building the I.S./Client Relationship127 -- 11. Managing Expectations141 -- 12. Creating Satisfied Clients151 -- 13. Managing Moments of Truth165 -- 14. Creating a Service Team175 -- 15. Measuring Your Service181 -- 16. Welcome to the Real World193.".
- 2001096267 extent "xi, 216 p. :".
- 2001096267 identifier "0787288322".
- 2001096267 identifier 2001096267.html.
- 2001096267 issued "2002".
- 2001096267 issued "c2002.".
- 2001096267 language "eng".
- 2001096267 publisher "Dubuque, Iowa : Kendall/Hunt Pub.,".
- 2001096267 subject "Corporations Information services Management.".
- 2001096267 subject "Customer services.".
- 2001096267 subject "HD30.35 .O94 2002".
- 2001096267 subject "Information resources management.".
- 2001096267 subject "Information technology Management.".
- 2001096267 tableOfContents "Machine generated contents note: 1. A Service Organization1 -- 2. Treat Your Clients with Respect17 -- 3. The Service Strategy Cycle29 -- 4. Assess Your Service Level41 -- 5. What Clients Really Want61 -- 6. Myths and Sins71 -- 7. Moments of Truth83 -- 8. Learning About Your Clients93 -- 9. Developing Your Service Strategy111 -- 10. Building the I.S./Client Relationship127 -- 11. Managing Expectations141 -- 12. Creating Satisfied Clients151 -- 13. Managing Moments of Truth165 -- 14. Creating a Service Team175 -- 15. Measuring Your Service181 -- 16. Welcome to the Real World193.".
- 2001096267 title "IT at your service : knowing and keeping your clients / L. Paul Ouellette.".
- 2001096267 type "text".