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- 2001099718 contributor B8976282.
- 2001099718 contributor B8976283.
- 2001099718 created "c2002.".
- 2001099718 date "2002".
- 2001099718 date "c2002.".
- 2001099718 dateCopyrighted "c2002.".
- 2001099718 description "Includes bibliographical references.".
- 2001099718 extent "194 p. ;".
- 2001099718 identifier "056608399X".
- 2001099718 issued "2002".
- 2001099718 issued "c2002.".
- 2001099718 language "eng".
- 2001099718 publisher "Aldershot ; Burlington, VT : Gower,".
- 2001099718 subject "658.8/12 21".
- 2001099718 subject "Consumer satisfaction.".
- 2001099718 subject "Customer services.".
- 2001099718 subject "HF5415.5 .G53 2001".
- 2001099718 title "Training workshops for customer care / Terry Gillen.".
- 2001099718 type "text".