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- 2001272818 contributor B8989890.
- 2001272818 created "2000.".
- 2001272818 date "2000".
- 2001272818 date "2000.".
- 2001272818 dateCopyrighted "2000.".
- 2001272818 description "Includes bibliographical references (p. 251-253) and index.".
- 2001272818 extent "xviii, 271 p. :".
- 2001272818 isPartOf "IBM redbooks".
- 2001272818 issued "2000".
- 2001272818 issued "2000.".
- 2001272818 language "eng".
- 2001272818 publisher "Austin, Tex. : IBM, International Technical Support Organization,".
- 2001272818 subject "Computer software Customer services.".
- 2001272818 subject "Management information systems.".
- 2001272818 subject "T58.6 .S43 2000".
- 2001272818 title "Service delivery technology center : best practices on e-ESM installation and configuration / IBM, International Technical Support Organization.".
- 2001272818 type "text".