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- 2001275752 alternative "Definitive guide to managing customer retention".
- 2001275752 contributor B8993480.
- 2001275752 created "c1996.".
- 2001275752 date "2001".
- 2001275752 date "c1996.".
- 2001275752 dateCopyrighted "c1996.".
- 2001275752 extent "xii, 292 p. :".
- 2001275752 identifier "0471498181".
- 2001275752 identifier 2001275752.html.
- 2001275752 identifier 2001275752.html.
- 2001275752 identifier 2001275752.html.
- 2001275752 issued "2001".
- 2001275752 issued "c1996.".
- 2001275752 language "eng".
- 2001275752 publisher "Chichester ; New York : Wiley,".
- 2001275752 subject "658.8/12 21".
- 2001275752 subject "Customer loyalty.".
- 2001275752 subject "Customer relations.".
- 2001275752 subject "HF5415.525 .M87 2001".
- 2001275752 title "Definitive guide to managing customer retention".
- 2001275752 title "The lifebelt : the definitive guide to managing customer retention / John A. Murphy.".
- 2001275752 type "text".