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- 2001277815 contributor B8996022.
- 2001277815 created "2000.".
- 2001277815 date "2000".
- 2001277815 date "2000.".
- 2001277815 dateCopyrighted "2000.".
- 2001277815 extent "x, 124 p. ;".
- 2001277815 identifier "155852231X (back cover)".
- 2001277815 identifier "1558522751 (verso of t.p.)".
- 2001277815 isPartOf "Communication series".
- 2001277815 isPartOf "Sixty-minute training series".
- 2001277815 issued "2000".
- 2001277815 issued "2000.".
- 2001277815 language "eng".
- 2001277815 publisher "Shawnee Mission, Kan. : National Press Publications,".
- 2001277815 subject "658.8/12 21".
- 2001277815 subject "Consumer satisfaction.".
- 2001277815 subject "Customer relations.".
- 2001277815 subject "Customer services.".
- 2001277815 subject "HF5415.5 .E934 2000".
- 2001277815 title "Exceptional customer service : handle customers with skill and confidence / ; edited by National Press Publications.".
- 2001277815 type "text".