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- 2001316366 contributor B9023514.
- 2001316366 created "c2001.".
- 2001316366 date "2001".
- 2001316366 date "c2001.".
- 2001316366 dateCopyrighted "c2001.".
- 2001316366 extent "1 v. (various pagings) :".
- 2001316366 identifier "1586790412".
- 2001316366 isPartOf "Best Practices benchmarking report ; CS-56.".
- 2001316366 isPartOf "Report ; CS-56".
- 2001316366 issued "2001".
- 2001316366 issued "c2001.".
- 2001316366 language "eng".
- 2001316366 publisher "Chapel Hill, NC : Best Practices,".
- 2001316366 subject "658.8/12 21".
- 2001316366 subject "Customer services.".
- 2001316366 subject "HF5415.5 .A34 2001".
- 2001316366 title "Achieving world-class customer service.".
- 2001316366 type "text".