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- 2002000941 contributor B9190595.
- 2002000941 created "c2002.".
- 2002000941 date "2002".
- 2002000941 date "c2002.".
- 2002000941 dateCopyrighted "c2002.".
- 2002000941 description "Includes bibliographical references (p. 137-139) and index.".
- 2002000941 extent "xiv, 144 p. :".
- 2002000941 identifier "0787961647 (alk. paper)".
- 2002000941 identifier 2002000941.html.
- 2002000941 identifier 2002000941.html.
- 2002000941 identifier 2002000941.html.
- 2002000941 isPartOf "The Jossey-Bass business & management series".
- 2002000941 issued "2002".
- 2002000941 issued "c2002.".
- 2002000941 language "eng".
- 2002000941 publisher "San Francisco, CA : Jossey-Bass,".
- 2002000941 subject "658.8/12 21".
- 2002000941 subject "Customer services Management.".
- 2002000941 subject "HF5415.5 .F724 2002".
- 2002000941 subject "Sales personnel Training of.".
- 2002000941 title "Breakaway : deliver value to your customers-- fast!/ Charles L. Fred.".
- 2002000941 type "text".