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- 2002001310 contributor B9191023.
- 2002001310 contributor B9191024.
- 2002001310 created "c2002.".
- 2002001310 date "2002".
- 2002001310 date "c2002.".
- 2002001310 dateCopyrighted "c2002.".
- 2002001310 description "Includes bibliographical references and index.".
- 2002001310 extent "xiv, 272 p. :".
- 2002001310 identifier "0471035130".
- 2002001310 identifier 2002001310.html.
- 2002001310 identifier 2002001310.html.
- 2002001310 identifier 2002001310.html.
- 2002001310 issued "2002".
- 2002001310 issued "c2002.".
- 2002001310 language "eng".
- 2002001310 publisher "New York : John Wiley & Sons,".
- 2002001310 subject "658.8/12 21".
- 2002001310 subject "Consumer satisfaction.".
- 2002001310 subject "Customer loyalty.".
- 2002001310 subject "Customer relations.".
- 2002001310 subject "HF5415.5 .R83 2002".
- 2002001310 subject "Success in business.".
- 2002001310 title "Planting flowers, pulling weeds : identifying your most profitable customers to ensure a lifetime of growth / Janet Rubio, Patrick Laughlin.".
- 2002001310 type "text".