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- 2002001314 contributor B9191029.
- 2002001314 contributor B9191030.
- 2002001314 created "c2002.".
- 2002001314 date "2002".
- 2002001314 date "c2002.".
- 2002001314 dateCopyrighted "c2002.".
- 2002001314 description "Includes bibliographical references (p. 225-232) and index.".
- 2002001314 extent "xvii, 238 p. :".
- 2002001314 identifier "0873895010 (alk. paper)".
- 2002001314 issued "2002".
- 2002001314 issued "c2002.".
- 2002001314 language "eng".
- 2002001314 publisher "Milwaukee, Wis. : ASQ Quality Press,".
- 2002001314 subject "658.3/1422 21".
- 2002001314 subject "Consumer satisfaction.".
- 2002001314 subject "HF5415.335 .A433 2002".
- 2002001314 subject "Industrial management.".
- 2002001314 subject "Job satisfaction.".
- 2002001314 subject "Success in business.".
- 2002001314 title "Linking customer and employee satisfaction to the bottom line : a comprehensive guide to establishing the impact of customer and employee satisfaction on critical business outcomes / Derek R. Allen and Morris Wilburn.".
- 2002001314 type "text".