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- 2002002864 contributor B9192810.
- 2002002864 contributor B9192811.
- 2002002864 created "2002.".
- 2002002864 date "2002".
- 2002002864 date "2002.".
- 2002002864 dateCopyrighted "2002.".
- 2002002864 description "Includes bibliographical references (p. 199-201) and index.".
- 2002002864 extent "xxiii, 210 p. :".
- 2002002864 identifier "079315412X".
- 2002002864 issued "2002".
- 2002002864 issued "2002.".
- 2002002864 language "eng".
- 2002002864 publisher "[Chicago, IL] : Dearborn Trade Publishing,".
- 2002002864 subject "658.8/12 21".
- 2002002864 subject "Customer relations.".
- 2002002864 subject "HF5414.5 S554 2002".
- 2002002864 title "Everyone is a customer : a proven method for measuring the value of every relationship in the era of collaborative business / Jeffrey Shuman and Janice Twombly, with David Rottenberg.".
- 2002002864 type "text".