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- 2002003898 contributor B9194008.
- 2002003898 contributor B9194009.
- 2002003898 created "c2002.".
- 2002003898 date "2002".
- 2002003898 date "c2002.".
- 2002003898 dateCopyrighted "c2002.".
- 2002003898 extent "xviii, 266 p. :".
- 2002003898 identifier "0071387390 (hardcover : alk. paper)".
- 2002003898 identifier 2002003898.html.
- 2002003898 identifier 2002003898.html.
- 2002003898 issued "2002".
- 2002003898 issued "c2002.".
- 2002003898 language "eng".
- 2002003898 publisher "New York : McGraw-Hill,".
- 2002003898 subject "658.8/12 21".
- 2002003898 subject "Consumer satisfaction.".
- 2002003898 subject "Customer loyalty".
- 2002003898 subject "Customer relations.".
- 2002003898 subject "Customer services.".
- 2002003898 subject "HF5415.5 .M66 2002".
- 2002003898 title "The ten demandments : rules to live by in the age of the demanding consumer / Kelly Mooney with Laura Bergheim.".
- 2002003898 type "text".