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- 2002008566 contributor B9199487.
- 2002008566 created "c2002.".
- 2002008566 date "2002".
- 2002008566 date "c2002.".
- 2002008566 dateCopyrighted "c2002.".
- 2002008566 description "Includes bibliographical references and indexes.".
- 2002008566 extent "xvi, 252 p. :".
- 2002008566 identifier "0787963887 (pbk.)".
- 2002008566 identifier 2002008566.html.
- 2002008566 identifier 2002008566.html.
- 2002008566 identifier 2002008566.html.
- 2002008566 isPartOf "The Jossey-Bass business & management series".
- 2002008566 issued "2002".
- 2002008566 issued "c2002.".
- 2002008566 language "eng".
- 2002008566 publisher "San Francisco : Jossey-Bass,".
- 2002008566 subject "658.8/12 21".
- 2002008566 subject "Customer loyalty.".
- 2002008566 subject "Customer relations.".
- 2002008566 subject "Customer services.".
- 2002008566 subject "HF5415.5 .G75 2002".
- 2002008566 title "Customer loyalty : how to earn it, how to keep it / Jill Griffin ; foreword by Robert T. Herres.".
- 2002008566 type "text".