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- 2002008682 contributor B9199636.
- 2002008682 contributor B9199637.
- 2002008682 created "c2002.".
- 2002008682 date "2002".
- 2002008682 date "c2002.".
- 2002008682 dateCopyrighted "c2002.".
- 2002008682 description "Includes bibliographical references (p. 433-435) and index.".
- 2002008682 extent "xvii, 446 p. :".
- 2002008682 identifier "0471210129 (pbk. : alk. paper)".
- 2002008682 identifier 2002008682.html.
- 2002008682 identifier 2002008682.html.
- 2002008682 identifier 2002008682.html.
- 2002008682 issued "2002".
- 2002008682 issued "c2002.".
- 2002008682 language "eng".
- 2002008682 publisher "Indianapolis, Ind. : Wiley,".
- 2002008682 subject "004.6/068 21".
- 2002008682 subject "Information technology.".
- 2002008682 subject "Internet service providers.".
- 2002008682 subject "Service-level agreements.".
- 2002008682 subject "TK5102.84 .L44 2002".
- 2002008682 subject "Telecommunication Customer services.".
- 2002008682 subject "Telecommunication Quality control.".
- 2002008682 title "Integrating service level agreements : optimizing your OSS for SLA delivery / John J. Lee, Ron Ben-Natan.".
- 2002008682 type "text".