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- 2002012071 contributor B9203612.
- 2002012071 created "c2003.".
- 2002012071 date "2003".
- 2002012071 date "c2003.".
- 2002012071 dateCopyrighted "c2003.".
- 2002012071 description "Includes bibliographical references and index.".
- 2002012071 description "System and science of measurement -- Customer needs assessment - Customer satisfaction measures -- Customer complaint resolution -- Analysis and decision making : balanced scorecards -- Action and review.".
- 2002012071 extent "viii, 80 p. :".
- 2002012071 identifier "0873895592 (Soft cover, ring bind : alk. paper)".
- 2002012071 issued "2003".
- 2002012071 issued "c2003.".
- 2002012071 language "eng".
- 2002012071 publisher "Milwaukee, Wis. : ASQ Quality Press,".
- 2002012071 subject "658.8/12 21".
- 2002012071 subject "Consumer satisfaction Statistical methods.".
- 2002012071 subject "Customer services Quality control.".
- 2002012071 subject "HF5415.335 .K467 2003".
- 2002012071 subject "ISO 9001 Standard.".
- 2002012071 subject "Quality assurance Management.".
- 2002012071 subject "Questionnaires.".
- 2002012071 tableOfContents "System and science of measurement -- Customer needs assessment - Customer satisfaction measures -- Customer complaint resolution -- Analysis and decision making : balanced scorecards -- Action and review.".
- 2002012071 title "Customer satisfaction toolkit for ISO 9001:2000 / Sheila Kessler.".
- 2002012071 type "text".