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- 2002014953 contributor B9207006.
- 2002014953 created "c2003.".
- 2002014953 date "2003".
- 2002014953 date "c2003.".
- 2002014953 dateCopyrighted "c2003.".
- 2002014953 description "Secret service systems : creating behind-the-scenes systems -- Secret service at work : implementing secret service systems -- Your front line is your bottom line : the value of your front-line people -- What are we really selling? : making it an experience -- Drilling for oil, in your own backyard : marketing to go deeper with your existing customers -- Creating passionate team members : creating a great corporate culture -- An opportunity to be a hero : turning customer complaints into positive experiences -- Enhancing the quality of lives around us : giving back -- E-nough : getting back to the face-to-face relationships.".
- 2002014953 extent "xix, 172 p. :".
- 2002014953 identifier "0814471714".
- 2002014953 issued "2003".
- 2002014953 issued "c2003.".
- 2002014953 language "eng".
- 2002014953 publisher "New York : AMACOM,".
- 2002014953 subject "658.8/12 21".
- 2002014953 subject "Consumer satisfaction.".
- 2002014953 subject "Customer loyalty.".
- 2002014953 subject "Customer services.".
- 2002014953 subject "HF5415.5 .D558 2003".
- 2002014953 tableOfContents "Secret service systems : creating behind-the-scenes systems -- Secret service at work : implementing secret service systems -- Your front line is your bottom line : the value of your front-line people -- What are we really selling? : making it an experience -- Drilling for oil, in your own backyard : marketing to go deeper with your existing customers -- Creating passionate team members : creating a great corporate culture -- An opportunity to be a hero : turning customer complaints into positive experiences -- Enhancing the quality of lives around us : giving back -- E-nough : getting back to the face-to-face relationships.".
- 2002014953 title "Secret service : hidden systems that deliver unforgettable customer service / John R. DiJulius III ; foreword by Bill Capodagli and Lynn Jackson.".
- 2002014953 type "text".