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- 2002018592 contributor B9211162.
- 2002018592 created "c2003.".
- 2002018592 date "2003".
- 2002018592 date "c2003.".
- 2002018592 dateCopyrighted "c2003.".
- 2002018592 description "Includes bibliographical references (p. 233-234) and index.".
- 2002018592 extent "xxi, 242 p. :".
- 2002018592 identifier "0849311438 (alk. paper)".
- 2002018592 identifier 2002018592-d.html.
- 2002018592 issued "2003".
- 2002018592 issued "c2003.".
- 2002018592 language "eng".
- 2002018592 publisher "Boca Raton : Auerbach Publications,".
- 2002018592 subject "658.8/12 21".
- 2002018592 subject "Customer relations Management Data processing.".
- 2002018592 subject "Customer relations Management.".
- 2002018592 subject "HF5415.5 .S5199 2003".
- 2002018592 title "Customer relationship management systems handbook / Duane E. Sharp.".
- 2002018592 type "text".